Call Center Counsellor

Job Title: Job Centre Counsellor Reports To: Thematic Lead: Psychologist Department: Programmes And Operations Location: National Coordination Office, Nco, Abuja Type: Contract

Job Title: Job Centre Counsellor
Reports To: Thematic Lead: Psychologist
Department: Programmes And Operations
Location: National Coordination Office, Nco, Abuja
Type: Contract

Job Summary:

We are seeking an experienced call center counsellor or mental health/wellness professional at TLMN Wellness Connect centre, to provide psychosocial support aimed at enhancing the well being of our beneficiaries affected by NTD’s and various disabilities, including psychosocial disabilities.

Key Responsibilities:

  • Managing all aspects of a case from the date of entry to the date of discharge.
  • Evaluating patients’ physical and mental behaviors and health.
  • Developing appropriate treatment, recovery plans, and goal-setting.
  • Provide therapeutic interventions to individuals, groups, and families as needed.
  • Make weekly wellness check calls to beneficiaries
  • Administering and scoring assessment
  • Develop resource materials
  • Monitoring patients over time to assess treatment progress.
  • Collaborating with the multidisciplinary team to ensure quality service is provided
  • Identifying behaviors that interfere with treatment and recovery.
  • Evaluate the individual and family systems as well as assess the patients’ functioning within work, family, and routines of daily living and identify areas needing change, resources, and treatment to best help each beneficiary.
  • Maintain the highest level of ethical standards and integrity.
  • Send monthly reports on cases

Qualifications and Skills:

  • Bachelor’s degree in a relevant field (e.g., guidance and counselling or any related mental health field).
  • Proven experience working in a laboratory setting, preferably in a research or academic environment.
  • Familiarity with laboratory techniques and equipment, including but not limited to microscopy, chromatography, and spectrophotometry.
  • Previous experience providing psychosocial support face-to-face and virtually
  • Excellent written and oral communication skills.
  • Exceptional interpersonal skills and a compassionate nature.
  • Excellent use of MS Word package, Google Docs, and Google sheet
  • Skills in report writing.
  • Fluent in the Yoruba language

Personality:

  • Committed Christian with good testimonies.
  • Honest and dedicated
  • Demonstrates the ability to use own initiatives.
  • Perfect finisher.
  • Problem solver.

How to Apply:

Interested and qualified candidates should submit their “Cover Letter and CV in single file,
saved with your name and job title” in Word format to: tlmnigeriarecruitment@gmail.com

Application Closing Date
Wednesday, October 16th, 2024.

Disclaimer:

TLM-Nigeria has a zero-tolerance policy towards any abuse, neglect, and exploitation of all
people. Successful candidates are expected to understand, sign and comply with all TLM-
Nigeria safeguarding policies, including TLM-Nigeria Safeguarding Code of Conduct.