Job Title: Front Desk Officer
Location: National Coordination Office (NCO) Abuja
Reports To: Head Of Administration
Location: National Coordination Office, NCO, Abuja
Type: Contract
Job Summary:
To handle various administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans.
Key Responsibilities:
Reception Duties:
- Greet and assist patients and visitors in a friendly and professional manner.
- Manage incoming calls, direct inquiries, and take messages as needed.
Appointment Management:
- Schedule appointments for laboratory services and ensure proper documentation.
- Confirm appointments and remind clients of upcoming visits.
Administrative Support:
- Maintain patient records and laboratory files, ensuring confidentiality and compliance with privacy regulations.
- Process patient registrations and collect necessary information and documentation.
Billing and Payment Processing:
- Assist with billing inquiries and process payments accurately.
- Handle insurance verification and coordinate with billing staff as needed.
Laboratory Coordination:
- Communicate effectively with laboratory staff to ensure timely processing of samples and results.
- Distribute laboratory reports and results to patients and healthcare providers.
Customer Service:
- Address patient concerns and inquiries promptly and professionally.
- Provide information about laboratory services, procedures, and policies.
Inventory and Supplies Management:
- Monitor office supplies and laboratory materials, placing orders as necessary.
- Maintain a clean and organized front desk area.
- Provide excellent customer service.
- Scheduling appointments.
Qualifications and Skills:
- Associate’s or bachelor’s degree in a related field, additional education in healthcare or administration is a plus.
- Prior experience as a receptionist, Admin assistant, or in a related field.
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required
Personality:
- Committed Christian with good testimonies.
- Honest and dedicated
- Demonstrates the ability to use own initiatives.
- Ability to lead and manage team members as a thematic Lead
- Perfect finisher.
- Problem solver.
How to Apply:
Interested and qualified candidates should submit their “Cover Letter and CV in single file, saved with your name and job title” in Word format to: tlmnigeriarecruitment@gmail.com
Application Closing Date
Wednesday, October 16th, 2024.
Disclaimer:
TLM-Nigeria has a zero-tolerance policy towards any abuse, neglect, and exploitation of all people. Successful candidates are expected to understand, sign and comply with all TLM-Nigeria safeguarding policies, including TLM-Nigeria Safeguarding Code of Conduct.